Every time someone tries to register and I have to decline them I send them this message:
I am Elsie from Equus. This is an email to let you know that your registration on our forum has been denied for one of the following reasons:
Your username was not in the Firstname Lastname format (with a space)
Your username did not exactly match your name on our website
If do not have an activated account on our website, please create one.
If you have an account on our website, please send in registration for our new forum again with the username exactly matching your main site name, which must be in the format Firstname Lastname, with a space between.
huh... My game has glitched out similarly before... I'd say to just quit & re-launch, terminate program using task manager if the game is frozen due to this, but if it continues to happen even after re-launching then I honestly have no idea!